Cancellation Policy

If AISA is required to cancel an event, our liability in the event of cancellation is limited to a refund or credit note and is subject to the conditions listed below. We will not provide a refund for any travel or accommodation costs associated with the cancellation of an event.

AISA accepts no liability if an event is cancelled or postponed for reasons beyond our reasonable control resulting from an Act of God, pandemic, governmental regulation, fire, war, terrorist activity, civil commotion or other.

Training Courses:
AISA reserves the right to cancel any training course because of insufficient enrolments or other unforeseeable circumstances beyond AISA’s reasonable control (for example, accident or illness of the instructor). If AISA cancels a training course under the cancellation policy, the liability of AISA for an enrolled participant is limited to refunding any course fees that have been paid. No refund will be made if the participant is transferred to another course date. AISA is not liable for any other loss or expenses (direct or indirect) whatsoever, including travel and accommodation.

No transfers or substitutions
Please note that we are unable to substitute or transfer registrations into someone else’s name.

Access to resources
Confirmed registrants will be issued with an email to enrol into the course at least 2 weeks prior to the commencement date of the training. Enrolment instructions will only be emailed out to registrants who have paid in full and all payments must be received prior to the commencement date.

Cancellation
All requests to cancel must be made in writing to Susanna Palermo at [email protected] no less than 14 days prior to the commencement date of the course. Please note that your cancellation is subject to the following:

• Cancellation more than 14 days before the training: 100% refund of the fees
• Cancellation 14 days or less before the training: No refund
• No refunds apply for non-attendance

Refund processing
Please note that refunds of registration fees are only available to registrants that cancel their registration at least 14 days prior to the commencement date of the training and may take up to 7 days to be processed.

Branch Events
If you are no longer able to attend a branch event and wish to cancel your registration, please email at least 48 hours prior to the event date at [email protected]

AISA Security Days (BrisSEC, SydneySEC, AdelaideSEC, DarwinSEC and PerthSEC)
For the cancellation policy, please refer to the registration terms and conditions for the specific event. Cancellation terms and conditions can be located in the event registration terms and conditions. Please refer to the website for more information: https://aisasecuritydays.com.au/

Australian Cyber Conferences (Canberra or Melbourne)
For the cancellation policy, please refer to the registration terms and conditions for the specific event. Cancellation terms and conditions can be located in the event registration terms and conditions. Please refer to these registration terms & conditions here: www.cyberconference.com.au 

Please email the AISA Events Team at [email protected] for further assistance.